We think of ourselves as an extension of you and your business.  We take this very seriously and want to represent you with extreme quality.  Upon placing an order with us, expect “early” delivery, the finest of foods, presented with the utmost professionalism and creativity.  Regardless of uncontrollable circumstances one can often find during delivery, Rep Express guarantees you “An Exceptional Catering Experience” or we pay you.

Here at Rep Express, we guarantee your catering order to be set up and ready to eat 10 minutes before the time given during the ordering process.
· If we are set up by the time given, but not 10 minutes early… you receive 10% off your next order.
· If we are as late as 15 minutes after the time given…you receive 50% off your order.
· If we are 16 minutes or more late to your order… you receive your catering for FREE.

Here at Rep Express, we guarantee your food to be prepared with the freshest of ingredients accurately documented with “out the door” temperatures, ensuring food quality and safety. 
· If we are unable to fulfill a temperature request with documented date, time and employee…your order is FREE.
· If we are unable to fulfill any food content inquires within 12 hours…your order is FREE.

Here at Rep Express, we guarantee you the best customer service in the industry.
· If we do not thank you for your business after an order placed with us…your order is FREE.
· If we do not confirm your order with delivery location, your order is FREE.
· If we do not follow up with you after your experience with us, your order is FREE

“If we do not know, we cannot grow.”  We ask that you give us the feedback needed to always make sure we are doing the best we possibly can for you.  And, for those outstanding team members who made your day a success, we ask that you let us know that as well.  Call or email to vote for Rep Express’s Rockstar of the Quarter.  252-353-7379 or rbrown@myrepexpress.com